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Tuesday, November 13, 2007

New Call Center To Hire 230 Agents

New Company Hiring in Luzerne County

Monday, November 12, 6:43 p.m.
By Sarah Buynovsky

A corporate center in Luzerne County that has seen layoffs recently is now picking up new hires.

It was last spring when 300 workers at the RCN Corporation in Plains Township got the word they were being laid off from the high speed internet and cable company.

Fast-forward about seven months and in the very same corporate center came an announcement of a different kind.

C3i Incorporated, a customer service company, is opening a call center in Luzerne County and hiring about 230 workers over the next three years.
Some people are already being trained for the center, including former RCN employees, such as Christine Dominick. She is from Pittston and said when she was laid off she was afraid she would have to leave the area.

"I do have two small children and I didn't want to take them out of school. It worked out well. I'm in the same building I was in before, so as far as the commute, it's the same, so it's great," Dominick said.

C3i isn't just hiring former RCN employees. The company is also taking over some of RCN's former office space.

"We signed a 10 year lease here to be located here. We've told all of our clients this is our new call center. We're making a big investment in terms of not only the lease but also technology here. This will be our main phone hub," said Joel Morse, CEO of C3i.

Workers said the 10-year lease is comforting. They like knowing C3i will be here that long.

"It seems like a really good opportunity for me," Dominick added.

C3i hopes to have its call center up and running by early next year. It's looking to hire 100 workers right away.

Those who wants to apply can go to the new offices at the Corporate Center at East Mountain.

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