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Saturday, January 3, 2009

Extended Hours For PA Unemployed

Unemployment Compensation Service Phone Lines Open Later, Now Include Sundays


HARRISBURG, Pa., Jan. 2 /PRNewswire-USNewswire/ -- Out-of-work Pennsylvanians will now be able to file claims for unemployment compensation benefits six days a week.

Labor & Industry Acting Secretary Sandi Vito today announced that as part of the department's on-going efforts to increase access to services for laid- off workers, call-in hours for the unemployment compensation toll-free phone number, 1-888-313-7284, will now be available Sundays from 9 a.m. to 4:30 p.m. The additional Sunday hours mark the first time call centers will be available to answer every type of unemployment compensation question.

In December, Governor Edward G. Rendell directed that call-in hours be extended to accelerate and strengthen assistance to Pennsylvanians who have lost their jobs. In addition to the new Sunday hours, the call center is open from 7:30 a.m. to 8:30 p.m. Monday through Friday.

"Governor Rendell directed us to find ways to improve the access and quality of service people filing for unemployment compensation benefits receive," Vito said. "By expanding the hours and days for the call-in number, we are continuing to find ways to help our citizens get the financial support they need in these times of economic uncertainty."

Due to greater call volumes on Monday and Tuesday, and in the morning, claimants who are having difficulty getting through should consider calling later in the week -- Wednesday through Friday, and later in the day. Calling later in the week will not affect the prompt delivery of benefits.

Customers are reminded the best way to get information or file a claim for unemployment compensation benefits is online 24 hours a day at www.dli.state.pa.us.

The expanded service hours and days are part of an on-going effort that includes hiring nearly 300 temporary employees and the creation of a new call center to increase the department's capacity to take phone calls and process claims.

"We will continue working very hard to ensure that individuals who become unemployed through no fault of their own get the assistance they need in an efficient and effective fashion," Vito said.

For more information on unemployment compensation, visit www.dli.state.pa.us and click on the "Unemployment Compensation Information" icon.

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