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Thursday, May 7, 2009

CCMH Reports High Marks on HCAHPS Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) recently released its latest patient survey findings in which Charles Cole Memorial Hospital exceeded patient satisfaction levels among most hospitals in the state as well as the country.

The website, www.hospitalcompare.hhs.gov, allows the public to compare hospital results against other hospitals to measure how well facilities care for patients. Visitors can compare up to three hospitals and also view how they compare to the state and national results.

CCMH scored well in areas including: nurses and doctors always communicated well, patients always received help as soon as they wanted, pain was always well controlled, staff always explained medicines before giving them, patients’ rooms and bathrooms were always kept clean, and patients were given information about what to do during their recovery at home.

“We are proud of our publicly reported HCAHPS scores and our patients’ perceptions of the care they receive at our hospital. We have had strong scores in each quarter against national, state, and area hospitals,” said Patrice Levavasseur, executive director, patient and community relations at CCMH. “The results are a testament to our excellent employees and medical staff and the work that they do everyday.”

Hospital Compare was created by the Centers for Medicare and Medicaid Services, the Department of Health and Human Services and members of the Hospital Quality Alliance: Improving Care Through Information.

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