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Friday, February 12, 2010

Statewide 211 Social Service & Assistance Line OK'd By PUC

PUC OKs 211 service help line

Centre Daily Times
The state Public Utility Commission on Thursday approved a plan for a statewide 211 help line that would connect callers in need to social services and other assistance.

PA 2-1-1, a nonprofit group working with United Way of Pennsylvania, had applied to the PUC for ownership of the number — a free, 24-hour, non-emergency equivalent of 911 that provides comprehensive information and referral service. Pennsylvania is among the few states without a 211 line.

The PUC’s decision means work on building seven regional 211 networks can continue. Organizers hope to have some 211 service in all the networks by February 2011.More...

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