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Thursday, August 20, 2015

Warning about phone scams


Here’s a little something for you. Now this has been going around for a while, but I felt it needed to be refreshed in our memory. The frequency of the calls have increased with the release of Windows 10 and the upgrade option that Microsoft offered to anyone with a legal copy of Windows 7, 8, and 8.1.

Calls are being received with a Caller ID reporting “0000”. The caller has a strong accent (although others without an accent may call as well). The caller claims to be from Microsoft Support. In my specific call, after they made their claim, I stated “I don’t believe you.” And the call went dead. These individuals are attempting to steal your identity or money and should not be trusted. Here are a few things that can help identify any fraudulent calls.

Companies that do call you will have a valid number show on the caller ID. So if you’re suspicious, you can either look up the number or hang up and call back. Don’t rely solely on calling back though as some scammers do provide a valid call back number.

· Ask for company identifying information. A good one that will weed out the majority of scammers is “Can I have the address for your legal department?” Most scammers don’t have an address to provide to you.

· It is illegal for anyone to dial a cell phone with an automated dialer or with a preprogrammed message without prior authorization from you or previous (or existing) business/interaction with you. Legitimate companies know this and won’t violate it. (Having a subscription to a magazine or service provides permission to that company.) This is why it’s important to tell any company that you interact with that they do not have permission to use your phone number for marketing reasons.

· It is unlikely that a large company will call you whether for support, rewards, or prizes) without you communicating with the company first. Additionally, companies such as Microsoft will only contact you If you have spoken with them first and they say they will be calling you back.

· If at any time you have a doubt about a call, ask for a reference or ticket number, then hang up, and call back their regular customer service number (this can be found by visiting their website).

· Anyone who calls you asking for your bank account, credit card, address, social security number or other personal information, is more than likely attempting to steal from you.

There are other ways of identifying if a call is fraudulent or not, but these are the methods that I use. These methods may not identify all fraudulent calls and I encourage everyone to be cautious about calls they receive from people you don’t know, especially if they are trying to get your information.


Nathaniel Taylor

Hendo Computers

Ph: (814) 558-8170

1 comment:

dog lover said...

Thanks for the information. The first time I read about these Windows scams was maybe 3 or 4 years ago, and until several days ago, I still found several people reported about them at I think nowadays, most people have been aware of them, but it's always good to share information. We should always spread the word about them to our family and friends, especially our older relatives, since they are not as savvy as we are as younger.