Principles of Mediation for Workplace Conflict

Learn how you can apply the fundamentals of mediation to conflicts that occur in most workplaces. We will review the process of mediation and various ideas, tools and techniques that allow for successful conflict management. We will also discuss how to address difficult people and cultural differences in the context of workplace disputes. 

We will address conflict type, perception and meaning differences, background and starting point considerations, and short-term and long-term solutions/processes mediation examples. You will learn how to apply fundamentals of mediation to successfully resolve disputes. This course is perfect for HR managers, operation managers, team leaders, executives, and other staff members working in teams.

This workshop will be presented by the University of Pittsburgh at Bradford (UPB) on Thursday, April 26, 2018 from 9:00 a.m. to 12:00 p.m.at the Education Council’s Coudersport office. The cost is $99 per person. To register, call (814) 362-5078 or email contined@pitt.edu.