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Wednesday, December 5, 2018

McKean County: New computer aided dispatch system is up and running

McKean County Dept of Emergency Services

After 2 years of research and planning, followed by 6 months of diligent work entering data into the system we are happy to announce that our new computer aided dispatch system is up and running. The new system replaces an aging one that has served us well for the past 10 years, but as technology goes was at the end of its viable life span.

Along with the new CAD system, we have also implemented call-taking protocol systems for fire and police incidents to go along with the emergency medical dispatch protocols that we have had in place for several years. These protocol systems allow our Telecommunicators to gather information from callers in a more organized and thorough manner, and to provide scripted lifesaving instructions to callers prior to the arrival of emergency responders.

We would like to take this time to publicly acknowledge and thank our staff of Telecommunicators for their professionalism and dedication throughout the course of the project. The last few weeks have been especially hectic with everyone working extra hours, either participating in training sessions in preparation of the deployment of the new system or covering open shifts while their colleagues were training.

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