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Monday, February 22, 2021

PUC Urges Consumers & Businesses to Reach Out to Utilities to Explore Assistance Options and Address Overdue Balances


Recent Colder Weather and Winter Storms May Increase Bill Balances and Some Assistance Options May End by April 1

HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today urged consumers or businesses that may be struggling with larger winter utility bills or overdue balances to call their public utilities today to explore all available assistance options – and to take advantage of enhanced winter options before those programs may change or end.

There are many assistance options currently available, but the arrival of spring – just weeks away – could bring changes or an end to some safeguards and may put some utility customers at risk of termination if they do not act soon.

In response to the COVID-19 pandemic, the PUC adopted a series of enhanced consumer protections intended to safeguard families and small businesses who may be struggling financially.  Additionally, utilities have various customer assistance programs for income-qualified households, and many major utilities also took other voluntary steps to keep residents and businesses connected during the winter. But those assistance options may change or end on March 31, 2021.

Call Your Utility Now

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