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Friday, January 14, 2022

Guest Service Gold Offered Locally

The Northern Pennsylvania Regional College (NPRC) has partnered with and will implement this American Hotel and Lodging Educational Institute training program. 

Guest Service Gold is a comprehensive program designed to accomplish the goal of creating guest service-oriented line level staff members who know how to engage with their guests to provide memorable guest service. 

This program features stories designed to motivate and inspire hotel employees to go for the gold and provide service above and beyond the call of duty. Based on true stories of award-winning guest service, this program focuses on authenticity, intuition, empathy, delight, delivery, initiative, and being a champion.

This course will meet Mondays, January 31 – April 4, 2022 from 1:00 – 3:00 p.m. at the Education Council’s Coudersport and Port Allegany offices, in addition to other sites across the region. The course fee is $200 per person. To learn more, email or call (844) 350-7729.

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